Privacy Policy

Last changed: 21.10.2026, Version 1.0.

Introduction and Scope

This Privacy Policy describes the collection, use, retention, disclosure and protection of personal data when you visit Roobet Australia or interact with our services. It covers activities such as registering or operating an account, playing games, placing bets, making payments, contacting our team, entering promotions and completing verification procedures.

The Policy applies to website visitors, account holders, players, people undergoing identity or compliance screening, and any other individuals whose personal information we handle in connection with our services.

Our intention is to describe these practices in straightforward language. The sections below explain which personal data we handle, the reasons for processing it, the recipients with whom it may be shared, the applicable retention considerations, the protections we apply and the privacy rights that may be available to you.

Please consider this Policy alongside other notices relevant to particular services or activities. These may include the Cookie Policy, Terms of Service, responsible gaming materials, promotional conditions and notices concerning identity verification or compliance procedures.

Who We Are

Raw Entertainment B.V., referred to as “Roobet”, the “Company”, “we” or “us”, is incorporated under the laws of Curaçao with company registration number 157205. Its registered office is at Korporaalweg 10, Curacao, Curaçao. The Company determines the purposes and methods of processing personal data associated with our services and, where applicable data protection legislation applies, acts as the controller of the information covered by this Policy.

Delivering certain services requires cooperation with trusted external providers. These may include businesses offering payment processing, identity verification, fraud detection, hosting, customer support systems, analytics and marketing services. Such organisations may handle information under our instructions or, in some circumstances, act as independent controllers to fulfil their own operational or legal responsibilities.

Where services involve more than one company within our group or another related entity, we ensure that responsibilities for personal information are appropriately distributed. The entities involved must handle that information consistently with this Policy.

Questions about this Policy or the processing of your personal data can be directed to us using the details in the Contact Us section below.

Key Terms Used in This Policy

The following explanations clarify the privacy and service terminology used throughout this document.

Personal data is information capable of identifying a person, either on its own or when combined with other information. Examples include your name, email address, account particulars, verification records, payment history, device details, online identifiers and records showing how you interact with our services.

Processing covers any operation involving personal data. Collection, storage, use, disclosure, amendment, deletion and security measures are all examples of processing.

A controller is an organisation that determines the reasons for processing personal data and the way that processing is performed. We act as controller whenever we make those decisions in connection with the services described here.

A processor is an external service provider that handles personal data for a controller and follows that controller’s instructions.

Cookies and similar technologies collect information from, or store information on, your browser or device. They can support website operation, retain your selections, strengthen security, measure performance, improve services and enable marketing or affiliate functions.

KYC, meaning “Know Your Customer”, refers to checks that establish identity, age, location and eligibility to use the services, as well as compliance with relevant legal or regulatory requirements.

AML, meaning “Anti-Money Laundering”, refers to controls and checks intended to prevent, identify and report money laundering, terrorist financing, fraud and other unlawful conduct.

Responsible gaming describes measures intended to support a safer gambling environment. These include account limits, self-exclusion, monitoring for risk, player protection features and other safeguards required by legislation or implemented by the Company.

What Personal Data We Process

The categories of information we handle depend on your interactions with our services. Data may be supplied directly by you, generated through your use of the website or platform, or obtained from trusted third parties. We process such information where necessary to deliver services, fulfil legal duties, protect the platform or improve the user experience.

Relevant information may include registration and account records, contact particulars, evidence of identity and age, payment and transaction details, gaming activity, technical and device data, support correspondence and marketing selections. We may also handle information required for security, fraud detection, AML controls, responsible gaming and other legal or regulatory purposes.

Processing is limited to information relevant to the purposes explained in this Policy. The precise information collected can vary according to your country, the features you access, the verification procedures required, your selected payment options and the legal or regulatory obligations applicable to our operations.

Purposes and Legal Bases

We may handle personal data for the following general purposes:

• Delivering, operating and maintaining the platform and its services.
• Administering accounts and managing our relationships with users.
• Completing payments and other transactions.
• Establishing identity, eligibility and compliance with relevant requirements.
• Securing the platform, preventing fraud and protecting users and our business.
• Meeting statutory and regulatory duties.
• Sending service communications and, where permitted, marketing messages.
• Improving, developing and personalising our services.
• Handling disputes, enforcing contractual conditions and safeguarding our legal interests.

Processing may rely on one or several of the legal bases described below.

Performance of a Contract

We may process information when this is necessary to deliver our services, administer your account or complete transactions under our agreement with you. This basis also covers steps taken at your request before a contract is entered into.

Legal Obligation

Information may be processed where necessary to satisfy applicable legislation, regulations, requests from regulators, court orders or other binding legal requirements.

Legitimate Interests

We may rely on legitimate business interests when processing is necessary to operate or improve services, maintain security, prevent fraud or protect our legal position. This basis applies only where your rights and freedoms do not override those interests.

Consent

For certain activities, we rely on permission you have given for a particular processing purpose. Examples may include specific marketing activities and non-essential cookies. You may withdraw that permission at any time.

Some processing is essential to provide services, meet legal duties, establish eligibility or preserve the platform’s security and integrity. If you decline to supply necessary personal information, we may be unable to offer some or all services or continue maintaining your account.

Cookies and Tracking Technologies

Cookies and comparable tracking tools help us operate the website and platform, secure accounts, retain preferences, improve functionality and assess performance. Where permitted, they also support promotional, marketing and affiliate activities.

Certain technologies are essential for the website and platform to function correctly. Others, including analytics, advertising and personalisation tools, are used only as permitted by applicable legislation and, where required, after obtaining your consent.

Cookie selections can be managed through the settings provided on the website. Your browser or device may also offer controls for managing particular cookies.

Our separate Cookie Policy explains the technologies used, their purposes, the external providers involved and the ways in which you can control your preferences.

KYC, AML and Fraud Prevention

Personal information may be used to establish your identity, age, location, source of funds or wealth and eligibility for our services. Processing may also be necessary for sanctions screening, AML controls, fraud prevention, security and other legal or regulatory duties.

These activities can involve examining information you submit, requesting supporting documents or further details, reviewing payments and account behaviour, and identifying unusual or suspicious activity. Trusted external providers may assist with verification, screening, security and fraud prevention procedures.

Such checks protect users, discourage misuse, support compliance with applicable laws and help maintain a lawful and secure platform. Their results may lead us to request additional information, postpone or decline a transaction, limit or suspend an account, close an account, or report activity where legislation requires or permits it.

Responsible Gaming

We may process information to support safer gambling, protect players and fulfil obligations connected with gambling services. Relevant records may concern account use, playing patterns, payment history, limits, restrictions, self-exclusion requests, support conversations and other related account details.

This information may help us provide player protection tools, implement limits or exclusions, recognise possible indicators of harmful or risky gambling, examine activity and communicate responsible gaming information. It may also support other protective action where appropriate.

These measures contribute to a safer environment and help us satisfy regulatory and legal requirements. In certain circumstances, they can restrict access to particular services or an account, affect promotional eligibility or prevent further play.

Marketing, Promotions and Affiliates

Where applicable legislation permits, we may use personal information to communicate promotional offers, bonus details, service updates, marketing messages and other material that may interest you.

Information used for these purposes can include contact particulars, account records, marketing selections, consent records, previous promotional participation, referral and affiliate details, and your interactions with communications sent by us or our providers.

We may also process information when you enter a competition, participate in a bonus campaign, join a referral programme or take part in another promotional activity. Separate conditions may govern the particular campaign or offer.

We obtain consent for marketing communications whenever the law requires it. In other circumstances, legitimate interests may provide a basis for promoting our services, subject to respect for your rights and communication choices.

You can stop marketing messages at any time by following the unsubscribe instructions in a message or contacting us directly. Opting out does not prevent essential service communications, including notices concerning your account, security, payments, legal matters or responsible gaming.

Who We Share Personal Data With

We may disclose personal information to trusted recipients when necessary to deliver services, handle payments, verify users, secure the platform, satisfy legal obligations, administer the business or protect our rights and users.

According to the services you use, recipients may fall within the following categories:

• Payment processors, banks, cryptocurrency payment businesses and other transaction providers.
• Platform operators and gaming service suppliers.
• Identity verification and KYC specialists.
• Providers supporting AML controls, sanctions screening, fraud detection and security.
• Hosting companies, cloud services, IT infrastructure suppliers and cybersecurity businesses.
• Customer assistance systems, messaging platforms and ticket management tools.
• Analytics, cookie, advertising, marketing and affiliate providers.
• Partners involved in responsible gaming, player protection or compliance, where applicable.
• Professional consultants, auditors, insurers and legal advisers.
• Group companies or related organisations involved in delivering or supporting the services.
• Regulators, licensing bodies, police and other law enforcement agencies, courts, dispute resolution bodies and public authorities, where disclosure is legally required or permitted.

Providers acting on our behalf must protect the information entrusted to them and use it exclusively for the purposes agreed with us. Some recipients may act as independent controllers, including where their own legal, regulatory or security duties require separate processing.

We do not sell personal data. Disclosures are made only for a valid purpose and with appropriate protective arrangements in place.

International Transfers

Personal information may be stored or processed outside your country of residence and outside the countries in which the Company is established. This can occur through cooperation with group entities, service suppliers, infrastructure businesses, payment processors, verification specialists, customer assistance systems, security providers and other international partners.

When information crosses national borders, we take measures to protect it in accordance with applicable data protection legislation. Depending on the circumstances, protection may involve approved contractual arrangements, reliance on adequacy decisions, technical and organisational safeguards, and transfer assessments where required.

Cross-border processing may be needed to operate the platform, provide services, complete payments, verify customers, prevent fraud, assist users, comply with legal requirements and administer our business.

You may contact us for further details about the safeguards applied to international transfers involving your personal information.

How Long We Keep Personal Data

Personal information is retained for the period necessary to fulfil the purposes described in this Policy.

Ordinarily, this includes keeping information while an account remains active. Certain records may continue to be held after closure where needed for regulatory compliance, record maintenance, fraud prevention, responsible gaming protections, dispute resolution, enforcement of our conditions or defence of our legal interests.

Retention periods vary with the information concerned and the purpose for which it was obtained. Different periods may apply to registration records, identification documents, payments, AML checks, safer gambling measures, support communications, marketing preferences, cookie permissions and legal or regulatory files.

Once information is no longer required, we delete it, render it anonymous or securely limit access to it, unless longer retention is required or otherwise permitted.

How We Protect Personal Data

We implement technical and organisational controls intended to prevent unauthorised access, loss, misuse, alteration, disclosure and destruction of personal information.

Depending on the circumstances, these protections may include:

• Access restrictions defining which people can view or handle personal information.
• Authentication procedures for users and members of staff.
• Encryption or equivalent safeguards for particular information, communications and systems.
• Activity logs and monitoring designed to identify suspicious behaviour, misuse or unauthorised access.
• Secure hosting arrangements and infrastructure protections.
• Network and system security controls.
• Internal policies covering confidentiality, privacy and information security.
• Employee training and confidentiality requirements.
• Due diligence before appointing providers that will handle personal information.
• Contractual duties requiring suppliers to maintain security and confidentiality.
• Procedures for identifying, investigating, managing and responding to security incidents.

Access is provided according to operational need. Staff, contractors and suppliers should handle personal information only where necessary to perform their duties or deliver services to us. Permissions may be reassessed, amended or withdrawn when access is no longer required.

We also apply safeguards when information is passed to external providers. A business processing data under our instructions must implement suitable security measures, maintain confidentiality and limit use to the purposes agreed with us.

Additional protection may be appropriate for particular categories of information because of their sensitivity or the associated risks. Such categories can include identity documents, transaction histories, compliance files, fraud prevention records, responsible gaming information and account security details.

Despite these precautions, no website, platform or internet service can offer complete security. You should contribute to account protection by choosing strong login credentials, keeping them private and notifying us if you suspect unauthorised access or misuse.

Your Privacy Rights

Your place of residence and the legislation applicable to your information determine which privacy rights may be available.

Subject to those laws, you may be entitled to:

• Request access to personal information we hold about you.
• Seek correction of information that is inaccurate or incomplete.
• Request deletion in specified circumstances.
• Ask for processing to be restricted in certain situations.
• Object to particular processing activities, including activities based on legitimate interests.
• Withdraw permission where processing relies on consent.
• Object to the use of information for direct marketing.
• Request that certain information be supplied in a portable format.

Requests to exercise these rights can be submitted using the contact details in the Contact Us section.

These entitlements are not unrestricted in every situation. We may need to retain or continue using information to meet legal obligations, satisfy AML or gambling requirements, prevent fraud, protect users, preserve responsible gaming records, address disputes, enforce contractual conditions or defend legal proceedings.

Where applicable legislation requires an explanation, we will tell you why a request cannot be fulfilled in full.

If you consider that your rights have not been properly respected, or that you have been prevented from exercising them, you may complain to the competent data protection authority.

User Responsibility

You must provide information that is accurate, complete and current when using our services. This applies when creating or administering an account, completing verification, communicating with support, making payments or joining promotions.

Information submitted must relate to you and must not be false, misleading or provided on another person’s behalf. You must not submit another person’s personal data or permit someone else to operate your account.

You are also responsible for safeguarding account particulars, passwords, login credentials, authentication tools and other security information. Account access must not be shared with another person.

If your circumstances change, or if information in your account is incorrect, incomplete or out of date, update it using the available tools or contact our team. Accurate records support service delivery, payment processing, verification, account security, legal compliance and responsible gaming protections.

Contact us as soon as possible if you suspect unauthorised account entry, compromised credentials, misuse of payment or cryptocurrency wallet information, or another unauthorised use of your personal data.

Changes to This Privacy Policy

We may revise this Policy periodically to account for developments in our services, technology, operations, legal duties or privacy practices.

Revisions will be reflected in the date displayed in the Policy. When changes are significant, we may provide further notification through the website, your account or another suitable communication channel.

The current version will remain accessible on the website. Reviewing it periodically will help you stay informed about our handling of personal information.

Contact Us

We may ask you to establish your identity before answering an enquiry about personal information. This precaution protects your account and reduces the risk of disclosing information to an unauthorised recipient.

If our response to a request or concern does not satisfy you, you may be entitled to approach a competent data protection authority. The availability of that right depends on your residence and the data protection laws applicable to your circumstances.